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Podcast Sessions
In 2026, Change That Binds will unfold through five distinct series, each released as it is developed and added to the platform over the year. Every series is designed as a cohesive body of thought, combining written essays with a concluding podcast season that deepens and integrates the ideas explored in the blog.
Video
EPISODE 1 : "CUSTOMER EXPERIENCE & CHANGE - WHY CULTURE MATTERS" with Guest Diana Moses
In this episode, I have the great fortune of talking with Diana Moses, a Business Development Leader and Customer Experience Strategist with Classic Disney training and cutting-edge global business consulting experience. In our discussion, Diana shares her beliefs about how effective leadership involves making dreams a reality for customers and employees, which is essential for fostering a customer-centric culture. Whether you've just started your journey to creating a best-in-class service experience or are well on your way, you'll be inspired by Diana's insights on how she has navigated her career in CX.
EPISODE 2 : "CUSTOMER EXPERIENCE & CHANGE - WHY CULTURE MATTERS" with Guest Diana Moses
In this episode, I have the great fortune of talking with Diana Moses, a Business Development Leader and Customer Experience Strategist with Classic Disney training and cutting-edge global business consulting experience. In our discussion, Diana shares her beliefs about how effective leadership involves making dreams a reality for customers and employees, which is essential for fostering a customer-centric culture. Whether you've just started your journey to creating a best-in-class service experience or are well on your way, you'll be inspired by Diana's insights on how she has navigated her career in CX.
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